Mastermind Enterprises Customer Testimonials - 57 Testimonials & Counting - Thank you!!

"I am a traveling musician. I put a lot of miles on my car. I was referred to Norm & Heidi's shop by one of their long time customers and I came in the morning. He opened the hood and within seconds identified that my motor mount was bad and was causing my car to vibrate when I was in drive with the brake on. I got great service at really good price! I would highly recommend anyone that needs auto service to come and see them!"

- Jerry Wagers
Fredericksburg, VA
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"Mastermind did a spectacular job on the sping coil conversion on my '03 Range Rover. Not only did they save me bundles, but I now get a better ride out of my vehicle. Furthermore, I never have to worry about any problems with air suspension again. Thanks!"

- Trez Wilson
Parker, CO
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"Mastermind Enterprises is fantastic!- They came in way under two other bids, and like every time before- the work was done quickly, professionally, and we have never had a problem after they fix it. We absolutely love them! A+++++++++++"

- Rick & Donna Hammel
Littleton, CO
rdhammmel@hotmail.com
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"Thanks! Best service ever! My car runs like a dream! Thank you!"

- Kristen Cardillo
Centennial, CO
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"Thanks again for everyrthing guys..You do a great job with everything..im sure ill be seeing you soon"

- Kevin G Radcliffe
Thornton, CO
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"Mastermind Enterprises...Always Providing The Finest Automotive Services Possible At Very Good Prices, And Great People To Know! Thanks Guys~"

- Tim Weathers
Aurora, CO
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"mastermind just fixed my radiator leak and i cannot be happier with my visit i highly recommend switching from your old mechanic to mastermind they are honest and the quality of the work they do is amazing thx a bunch, i will be telling my friends and family about you guys"

- Cory Pinney
Englewood, CO
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"Mastermind did a 6" lift on my Ford Truck back in June. They did such a good job at such a good price. I was very impressed with their honesty and quality of work. This is the kind of company that will be around for years to come. I took my truck back to them to fix my front-end, and once again, they did the work exceptionally at a great price. I will always refer my friends and family to them. Thanks Norm and Heidi!!!"

- Bailey Pinney
Englewood, CO
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"I came across Mastermind from Craigslist and took a chance, and I am soo glad i did! I'm gonna Suggest them to all my friends! If you want an honest Mechanic, call Mastermind."

- Darlene Martinez
Denver, CO
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"Your shop smells SO good!!! :-) & its one of the cleanest i have seen!!"

- Janette Makanani Watley
Denver, CO
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"My car is a happy camper now!!! One more mile and it would've died on me. Thanks sooooo much Norm and Heidi!! Love you guys!!!"

- Leah Houghton
Denver, CO
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"Norm helped me get this show winner up and running at peak performance. Couldn't have done it without you. He really knows his stuff. Thanks!"

- Garth Wilson
Greenwood Village, CO

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"Hi my name is Brian they just did repairs on my car that were estimated for 1100.00 and they just did for almost 800.00 thanks to computer problems. Norm really knows his stuff when it comes to cars. Thanks mastermind enterprises."

- Brian Zimmer
Denver, CO
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"you do a good job on my car. and save my money"

- Mary Stertz
Westminster, CO
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"A couple weeks ago, I got in a jam with my 4runner. I was leaking axle fluid from my CV's and because I have a lifted truck, not many shops would even touch the car. Norm and I talked over the phone and referred me to CVJ who do some pretty cool stuff with Neoprene CV boots, which are more flexible and more heat resistant than rubber ones. So I brought the 4runner to Norm who did a great job on it. He pulled the axles had them picked up by CVJ who put the better boots on the 4runner and sent em back to Norm who put them back in the truck. In a really stressful situation, Norm and Heidi were there to put my nerves to rest. I had 3 shops refuse to touch the 4runner altogether and one quote me almost twice the price that they did, and one shop that said they could get me in in a week or two. Norm and Heidi bailed me out of a jam and got me my car back the next day. With a 3 year old to cart around and the need for my toyota to run like my toyota should, there was no one I trusted more with my car that week. I felt like Norm would treat my truck like it was his and he did. Even gave me some other suspension advice... Basically, Norm and Heidi went the extra mile to make sure I was taken care of and had piece of mind. You dont get that in many places. You do at Mastermind!"

- Shon Sands
Littleton, CO
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"after taking my vehicle to other mechanics and not having my oil leak fixed or even properly diagnosed I can say that I surely will be coming back when I get up the dough to get my rear main fixed --- once my clutch needs to be replaced of course! thanks a lot for everything! free shuttle: check - cool fish tank: check - playstation 2 in the waiting room: check - awesome automotive repair: CHECK!"

- Ryan Nash
Denver, CO
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"i am so glad we have norm as our mechanic, we had taken our acura to other places just to spend money on the same thing over and over again, finally norm had found the short and fixed it now my acura runs great even after the gas tank issue that we all ran into after driving it, on the other hand he has done alot of work on my P.O.S. passat lol, they have taken care of us and after going through 5 oil pans prior to norm, he had built a skit plate to help reduce the number of times we were replacing the oil pan and it went 9 months before we had to replace it again and the oil pan is not cheap but made like it, Thanks Norm and Heidi for all your help!!!!"

- Samantha Spurling
Denver, CO
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" I just wanted to let people know that I'm very happy with there service and prices. They did a great job on both of my vehicals. Thanks Again"

- Brian S
Denver, CO
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"I've been into cars all my life & Norm is the 1st & only mechanic I've ever met whom I trust through & through. Not only does he THOROUGHLY know his stuff, he's HONEST about what your vehicle needs & doesn't need. Plus, he tackles the tough jobs! I don't think anyone else would take on my hand-me-down '72 K5 re-power (& re-tranny, brakes, steering, & umpteen other odds & ends) WITH an EFI retro-fit (!), but do such a thorough yet surprisingly quick job as well! Thank You Norm!

To everyone reading these testimonials-this is the mechanic you've been looking for all your lives! Congratulations on finding him!"

- John Gabriella
Denver, CO

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"Norm and Heidi treated me like family. Norm looked at my truck and in under 1 minute he had 3 problems diagnosed. He was very efficient and true to his word on the work. The truck runs awesome now and could not be happier. I'm soo HAPPY I finally found a good honest mechanic! Have a great Christmas!"

- James Thomas
Denver, CO
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"I took my 2004 Dodge truck in to have the oil changed. Norm rocked, he had the oil changed in 20 minutes. I was in and out. I will have all my vehicles serviced by the Mastermind. While I waited Heidi made me feel right at home. I waited in there waiting room and had a soda pop and watched televison in a quiet setting. Thanks Mastermind Enterprises. See you next time."

- D. Slater
Deputy Sheriff
Denver, CO
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"Honest people who are good at what they do! Talking to Norm about technical issues with my car actually feels like a normal conversation.. as opposed to talking to a con artist trying to bury you with technical jargon. Dealing with Heidi is always a pleasure and you leave feeling they both are trying hard to do the most good for your car and your wallet. They have definitely earned my business and I will be bringing my car from here on out."

- Bryan Chong
Denver, CO
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"Norm & Heidi are great! They've always done a wonderful job on our vehicles for a great price, all with smiling service! THANK YOU!"

- Candra Braham
Denver, CO
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"Exceeded my expectations! Thank you so much for your maintenance check of my 2008 Mercedes C300 sport; I spent around $400 at the dealer for my first check,and knew I could find a better deal elsewhere. Not only was my car serviced more quickly and courteously at your facility than at the dealer, it was also more thoroughly checked! AND, I saved a bunch of money. Simply a no-brainer; thank you so very much! I will be back for any automotive needs we have of course, and I plan on spreading the word!"

- Gretchen Swanson, RN BSN MSN
Englewood, CO
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"Heidi and Norm at Mastermind Enterprises are a good team, and they always take good care of my car. They stand behind their work, as they did with the struts I got through them. I've been taking my car to them for probably three years now, and I've never had any problems with their work."

- Tom Kuspiel
Denver, CO
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"Mastermind Enterprises is definitely a winning choice when you need your vehicle(s) serviced, whether the service you require is just routine maintenance
(oil change, brakes), or in-depth analysis and service.

We have 2 vehicles which have been serviced at Mastermind Enterprises. I brought my vehicle to Mastermind Enterprises because it "wasn't running right". Norm diagnosed the problem as the timing belt. By catching this early, Norm saved me from major problems and cost that I would have encountered had the timing belt broken! Because I knew that Norm did good work, I had him replace the clutch in the same vehicle. The vehicle runs GREAT! I brought my wife's car in as well, to have the timing belt replaced. We also have the routine maintenance performed on both vehicles at Mastermind Enterprises.

With Norm on the mechanical side, and Heidi on the clerical side, Mastermind Enterprises provides honest, superior service as far as scheduling, quotes, and the actual work performed. My wife and I would recommend this company to ANYONE who requires service on their vehicles. "

- Steven & Tracy Smith
Denver, CO
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"Our company truck runs awesome! Norm did really good with the diagnostics. He went more into detail than I thought he would, more than anyone else. Normally, other shops just pinpoint the problem, they don't go through the whole truck like Norm did. The truck runs great! It has more get up and go! He did a really good job!"

- Linda Rockman, Dispatch
Napa Auto Parts - Main Store
2101 HWY 224
Denver, CO
303.289.6711 x116

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"We're on a coast-to-coast road trip and have spent some time in car garages, this is definitely the best one.
Cheap, professional, and most importantly - great personal service!"

- Jonathan, Omer & Or
From Los Angeles, CA to New York City, NY
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"In all my 35yrs of living I've never met a couple so kind, honest and professional. The Olsen Family are a Class AAAA team. Norm with his Honesty and Master Expertise coupled with Heidi and her Genuine Care and Professional Class make doing business with them seem like going to visit Family and Friends. WOW!!!!!! What a BLESSING !!!! MASTERMIND ENTERPRISES is #1 in service, price, dependability and customer satisfaction HANDS DOWN!!!! If you don't believe me just call me for yourself. Believe it or not this is my first ever testimonial for any company and that's because the experience I had in doing business with the Olsens compelled me to try in someway to return the favor or better yet the "Blessing".

Thanks again Norm and Heidi aka "Team Olsen" your the BEST in the BUSINESS without a doubt. Hare Krishna!!!!!!"

- Damin Reynolds
Denver, CO
303.375.1774
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"I'm a new customer of Mastermind. I haven't been happy with dealer service shops and even some local smaller shops that have layers of administrative personnel. I chose Mastermind because it's family owned and I was able to speak directly to Norm, who is the owner and serviced my car. Norm and his wife, Heidi, are really friendly and not aggressive at all.

In a world where fairness and customer service have been forgotten, especially in the automobile repair industry, this place shines in my book as #1. I think this business is outstanding and should be supported. That is why I took the time to write this review."

- Keith
Louisville, CO
303.905.0733
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"First off I'd like to say THANK YOU so much to you both. Norm and Heidi are kind and caring. So, my story goes like this. I bought a 1987 Toyota Supra a while back. So, I did what every young adult out there is doing. I wanted to modify my car. So I took it to a performance shop and after $10 grand or so in bolt on parts for my car the shop's owner stole all my parts and destroyed my engine :-( Then I found my car at a impound lot because he closed down shop and took off. I lost a lot of money and time. So, after thinking about my options either junk the car or spend more money and fix it. I found a light of hope when I found Norm and Heidi. Norm helped me on every decission and saved me lots of money, even thought my car has been with them for a very good while now. Norm hasn't changed his estimate.

Thank you so much again. My girlfriend and I are so happy to have made friends with both Norm and Heidi, we enjoy stopping by everytime we get the chance to spend time with! Norm and Heidi. Norm and Heidi make us feel right at home, and to have another great couple to talk to and hangout with is so awesome.

There aren't enought words in the english vocabulary for me to express my appreciation to great friends (Norm & Heidi) the masters of Mastermind Enterprises. Thank you again!"

- Francisco & Julie Aguilar
Thornton, CO
supratrd@msn.com
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"Going to Mastermind should be your master plan to have all your services done on your car. I was referred by a co-worker and haven't been back to any other service place or back to the dealership. Norm is always open to listening to my thoughts about what my car issues are and gives straight forward answers and options if there are any. When it comes to things such as upgrades, add-ons or alternatives, the guy knows his stuff and is even creative to help see your idea through.

Overall customer service from Norm & Heidi is top notch! You would think the way things get done that there was a whole staff! They are friendly and work hard to get whatever is needed to get the job done and your satisfaction."

- J. Thompson
Denver Sheriff's Department
Denver, CO

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"I had just purchased an Audi and decided to give Mastermind a try after reading their customer compliments on their website. I am a skeptic but I decided to give them a try. I am glad to say that that the service I received was that of sincerity and honesty on their part. It was determined that my car needed a cap & rotor and all of my belts were shot! Norm told me that I did not need plugs & wires only a cap replacement. Norm could have very easily told me that it needed a major tune up, but he did not. The service is professional and friendly, just as advertised. My car runs like a totally different car thanks to them. I'll be coming back soon!!!"

- Al
Denver, CO
bronxnativ@aol.com
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"Thanks for treating us right! Whether it’s one of our service vans or our personal vehicles
Norm and Heidi always manage to squeeze us in and get it done on time, every time.

Having a mechanic you can trust is priceless. Thanks!"

- Tammy Gourd & Chris DelCampo
H₂O Doctors
Denver, CO
303.288.8266

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"Searching for the right, the best, and reasonably priced car care was exasperating - until we were directed to Mastermind Enterprises. Can you imagine correct diagnostics & expert workmanship with great people? Thank you, Norm & Heidi."

- Mr. & Mrs. James A. Smith
Brighton, CO
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"Best price I can find anywhere. I dropped my car off and received a free ride back to work. Most importantly, I trust the work done...everything works great!"

- Claude Rossignol
Denver, CO
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"I took my truck to a different shop and they couldn't fix it. I had it there 5 times. Norm looked at it once and found the problem and fixed in a day for the estimate. He does great work and its cheap and fast. I recommend using Mastermind Enterprises, plus they have there own comedy show in the office.

Thanks Norm & Heidi."

- Brian Zimmer
Denver, CO
970.308.6948
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"Thank you Norm for your work on my Chevy SSR. Even though it required more time than expected, you stood by your estimate. The gauge faces you installed for me really dress up the cockpit and look really cool.

I will be sure to tell my friends about you and your shop."

- Joe Townsend
Littleton, CO
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"My girlfriend and I won't have anyone else take care of our cars, but Heidi and Norm. We get the most honest truth, even if it hurts. We don't get jacked around nor pay with an arm and leg. Great people, wonderful work."

- Domanic
Arvada, CO
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"There is nothing more comforting than finally finding a mechanic you can trust. Norm is probably the most skilled and knowledgeable mechanic I have ever used, and easily the most honest. My calls are returned quickly, and my cars are always ready on time at the promised price. Well worth the drive across town.

Thanks Norm & Heidi! "

- Michael I.
Aurora, CO
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"What a find!

Great Service and Done when they said it'd be done. I had Norm work on the front suspension of my Volvo, and I no longer wince when hitting a bump in the road. Great Service, timing and advice. Give Norm and Heidi a visit.

Theeeeey're Great! "

- Peter Coffan
Lakewood, CO
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"Epic customer service. Mastermind could prove even the most automotive-oriented mind feeble in skill. I tip my hat to Norm. I never knew such graciousness existed and I am eternally thankful to have been served so well. You have truly embodied a style that is extremely amicable. I highly recommend Matermind Enterprises for anyone that has to deal with automotive issues.

Thank you Norman and Heidi. It has been a real pleasure."

- Douglas E. Hoppens
Creative Director - Candlelight Theatre Company
Denver, CO
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"A few weeks ago I took my van into Norm's shop to see if he would be able to replace my ball joints and shocks because I was having severe steering problems. Norm took a look and said it would be no problem. My concern was that since my van is used for my commision based business, I couldn't have it down too long. Norm said he would be able to get my van back to me the same day. True to his word, Norm called later that day and said my van was ready to go. Not only was the time frame perfect, but the price was great too. I really appreciated his consideration regarding my need to have the van back so quickly. He delivered exactly what he promised. I recommend Norm to all my friends and will continue to do so! Thanks again for your excellent service! "

- Mark Mohr
Morrison, CO
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"I was just about to sell my car for a loss and then discovered Heidi and Norm at Mastermind. With a brake light that wouldn't turn off, a headlight that wouldn't work and other similar issues, it seemed like an expensive electrical job was at hand. It turns out that I had improperly placed the bulb and the master brake cylinder needed a fill. I got an honest assessment and he fixed everything in an hour! I was then able to sell the car for fair market value. "Thank you" Heidi & Norm, you have a great family owned business and I will definitely be back! "

- Patty Springmeier
Denver, CO
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""High quality service by people who care" is truly how Norm and Heidi conduct their business. In a world that is motivated by money, it is hard to find a business that puts people first. Norm and Heidi truly provide a high quality service keeping people their first priority. I have used many car repair shops and ME is the only one that I can fully trust and recommend to friends and family. "

- Nancy Cristadoro
Castle Rock, CO
303.663.1982
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"Talk about dependability! These guys are on top of their game. Yet, there is no game-playing to be found. Just honest, reliable, trustworthy service, at a price one would expect to be much higher than it was. I never expected to find the best price in town AND the best customer service and mechanical work combined! My only worry is that the next time I need work done on my car, they will be too swamped with customers to get me in instantaneously; that the best-kept secret in town is about to become no longer a secret. I am convinced that the service and value will be well worth the wait, regardless. Thanks you guys!"

- Amber Borden
Denver, CO
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"Norm has been my mechanic for years and I tell everyone about him! I don't know a thing about cars and Norm has been nothing but honest every time I have a question or concern. Sometimes he even tells me I don't need anything done. I would trust him and his wife with my daughter, so of course I would trust them with my car. If only I had a hairdresser I loved this much!"

- Miranda McKinney
Arvada, CO
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"Norm Olsen has been my mechanic since he first went into business; I may have been his first customer. I found him through happenstance; but I've stayed with him through the years for this good reason: One can find a skilled mechanic. One can find an honest mechanic. But it's not always easy to find a mechanic whose skill and honesty both you can trust.

Norm has done work for me ranging from oil changes to a complete engine rebuild. In every case the work has been well done; and, more to the point, in every case Norm has discussed thoroughly not only what needs to be done and why, but alternative approaches from the minimalist to the ultimate, and helped me choose the one that is best for me in my circumstances at the time. Then he does what we've agreed on.

Executive summary: Norm knows what he's doing, and he will work with you."

- Gary Williams
Golden, CO
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"I have used this company for several years now. It is very comforting to use an honest, reputable business that stands behind their product and provides a very competitive price to begin with. If you are looking for a company to do the job right the first time without problems, without callbacks, this is the company I would recommend."

- Rick
Denver, CO
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"It is so wonderful to finally have a shop and a great mechanic that I can trust. Everything is done in a quality manner by a certified mechanic for less than the dealer and most shops. The thing I liked most was that they keep there promise relative to their estimate. Twice the work was more, but I was only charged for the estimate.

Best Mechanic I have ever had."

- Doug Koss
Denver, CO
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"After getting several quotes and varied advice, I found Norm and Heidi's ad. Norm knows his stuff and they were both friendly, honest, and helpful all the way from getting my truck towed out of my driveway to giving me my keys with it running great. They treated me like a person, not a dollar, and showed appreciation for my business. The only other mechanic that would have treated me this well is my dad's best friend. Glad to find a great mechanic w/o driving out of the state.

God bless."

- Jason
Westminster, CO
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"I just wanted to take a minute to thank Norm and Heidi for their excellent customer service. Unfortunately my mechanic moved away last year so I had to find a new one. After 2 Very bad experiences with not-so-honest shops I ran across Mastermind's ad online. I actually had an unusual issue with my boat. What seemed to be a relatively simple problem turned out to be a big hassle. I spent hours on the phone trying to find someone who would even take the time to look at it. Finally I got ahold of Norm and explained the situation. He not only said he'd look at it he said he would "take care of it" for a very reasonable price no matter what he had to do. This is after I had been told more than once that I would have to remove my motor before anyone else would look at it! He was true to his word and my problem was finally solved! What impressed me most when I went to his shop was the time he took to let me explain my issues with other mechanics this summer. I was basically venting but Norm was genuinely interested. I've since had Norm do work on my truck and not only did he do the work but he also corrected an issue I wasn't aware of at no extra cost. I'm glad I finally ran into someone in Denver who takes care of my vehicles the way he takes care of his own! He's a self-admitted perfectionist and I would recommend him to all my friends and family. Norm takes the time to listen and he takes the time to do the job right."

- Rob Grogan
Denver, CO
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"I found Norm through Craigslist, and spoke with Heidi after emailing them about my clutch. They were not only quickly responsive, yet even willing to help me with my emergency repair on a Saturday! Quite simply, if you're looking for the "best of the best" in a certified, ASE Master Technician, look no further!
They saved me nearly $200.00 over other mechanic's estimates who were not nearly as qualified, and to meet and get to know them was a great experience for me, as they are friendly, professional and family-oriented with an exceptionally clean and warm service center, a comfortable lounge, and reception area!
I was involved with franchised dealerships' Customer Service for over 20 years and felt the same level of comfort there as I had with any Mercedes Benz or Lexus dealership!

Wherever else you go to get an estimate as I did, remember to get to them last before making a regrettable mistake!"

- Tim
South Denver, CO
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"Hello, If you are reading this testimonial it means you are considering having some auto work done at Mastermind Enterprises. You could not make a better choice for any of your automotive needs.

I have been a client of Norm's for over six years. He has worked on three different vehicles all of which are older models. When I first met Norm, he was engaged in a mobile service. Ever since, I have made it a point to continue to use Norm's services regardless of where in the Denver Metro area he has been located. I will not take any of my work anywhere else.

Norm is the ideal mechanic for someone like me who has a limited mechanical aptitude. He takes the time to explain what is needed in terms I can understand. He makes sure that all of my questions are answered. He gives fast, reliable estimates. There are never any "hidden" or "forgotten" fees or charges. Norm does what he says he is going to do, at the price he quoted and he stands behind his work. I hope that Norm will stay in business for many years to come. I will remain a happy customer, so long as he is there to take care of my autos.

If you have any questions about this referral or my experiences with Mastermind Enterprises, please feel free to contact me at megmih@yahoo.com. Be sure to reference this testimonial in your subject line."

- M.E. Jaster
Lakewood, CO
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"It's hard to find a mechanic that has integrity and works with a moral compass. Norm is not only a great mechanic, he is an honest person who truly treats customers the way he would like to be treated. I am extremely pleased and will never go to another mechanic again. He and his wife make a great team, and they are some of the nicest people I have had the pleasure of meeting."

- Brian Braham
Lakewood, CO
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"I have been using Mastermind Enterprises for all my automotive services for over 5 years and they have done outstanding work and have gone above and beyond all my expectations. You can't go wrong using them."

- Robert Danbury
Lakewood, CO

Cutco Representative - The World's Finest Cutlery

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"Norm is a hell of a mechanic. Had my car running several times after I thought it was time for the boneyard.
Genius, I believe the name of the company says it all!"

- Ron
Arvada, CO

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Thank you for the opportunity to earn your business!
We look forward to serving you! Have a blessed day!